Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us,

Meriem Lemouchi, trading under the brand “MCHI”
Ludwigshafener Straße 12
40229 Düsseldorf
Germany
Email: info@mchibrand.com

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory.

You can also exercise your right of withdrawal via the withdrawal function on our website. You can access this at any time via the “Withdraw from contract” button at the bottom of every page of our website, as well as at mchibrand.com/vertrag-widerrufen. After receiving your statement via the withdrawal function, we will send you a confirmation of receipt without delay by email, stating the content as well as the date and time of receipt.

To meet the withdrawal deadline, it is sufficient for you to send your notice of the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and, in any event, not later than fourteen days from the day on which we received notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

We may refuse reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and, in any event, not later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Last updated: September 2026