Terms and conditions

§ 1 Scope of Application

(1) These Terms and Conditions (hereinafter “Terms”) apply to all contracts for the purchase of goods concluded via the online shop between
Meriem Lemouchi, trading under the brand “MCHI”
Ludwigshafener Straße 12
40229 Düsseldorf
Germany
(hereinafter “Seller”, “we” or “MCHI”)
and its customers (hereinafter “Customer”).

(2) The offer is directed exclusively at consumers within the meaning of § 13 Bürgerliches Gesetzbuch (BGB, German Civil Code), unless expressly agreed otherwise.

(3) Any terms and conditions of the Customer that conflict with or deviate from these Terms shall not apply unless their validity has been expressly agreed to in writing.

(4) The version of these Terms and Conditions valid at the time of the order shall apply.

§ 2 Contracting Party

The sales contract is concluded with:
Meriem Lemouchi, trading under the brand “MCHI”
Ludwigshafener Straße 12
40229 Düsseldorf
Germany
Email: info@mchibrand.com

§ 3 Offer and Conclusion of Contract

(1) The presentation of products in our online shop does not constitute a legally binding offer but a non-binding invitation to place an order.

(2) By submitting the order through the intended ordering process, you make a binding offer to conclude a sales contract.

(3) After receipt of your order, you will first receive an automated confirmation by email. This confirmation merely documents the receipt of your order and does not yet constitute acceptance of your offer.

(4) The sales contract is only concluded upon our express declaration of acceptance or, at the latest, upon dispatch of the ordered goods.

(5) Should an ordered product exceptionally not be available, you will be informed of this without delay. Any payments already made will in this case be refunded without delay via the payment method originally used.

§ 4 Prices and Shipping Costs

(1) All prices stated in the online shop are in euros (€).

(2) The prices displayed in the online shop at the time of the order shall apply.

(3) Where value added tax is legally applicable, it will be shown separately during the ordering process.

(4) In addition to the purchase price, shipping costs may apply. The applicable shipping costs are shown transparently to the Customer before completion of the order process.

(5) The price displayed at checkout at the time the order process is completed shall be exclusively decisive for the price calculation.

(6) We reserve the right to correct obvious pricing or transmission errors. The statutory rights of the contracting parties remain unaffected.

§ 5 Terms of Payment

(1) Only the payment methods offered during the order process are available to the Customer.

We offer the following payment methods:

• Shop Pay
• Visa
• Mastercard
• American Express
• Maestro
• UnionPay
• Apple Pay
• Google Pay
• USDC
• Klarna

(2) Payment processing is carried out via the respective payment service providers used. The contractual and data protection provisions of the respective payment provider shall additionally apply.

(3) We reserve the right not to offer individual payment methods in specific cases where there are objective reasons for doing so.

(4) The purchase price becomes due immediately upon completion of the order, unless deviating payment terms apply to the selected payment method.

§ 6 Delivery

(1) Delivery is currently only available within Germany.

(2) The delivery times stated on the respective product page and during the order process are based on typical delivery times and constitute estimates.

(3) Should delivery delays occur, we will inform the Customer of this without delay.

(4) If delivery of an ordered item is permanently not possible, in particular due to a lack of stock availability, we reserve the right to withdraw from the contract. Any payments already made will in this case be refunded without delay.

(5) In the case of consumers, the risk of accidental loss or accidental deterioration of the goods only passes upon handover of the goods to the Customer or to a person authorised by the Customer to receive them.

(6) If delivery cannot be made due to an incorrect delivery address or for other reasons attributable to the Customer, the Customer shall bear the costs of a renewed delivery, insofar as the Customer is responsible for the failed delivery.

(7) Events of force majeure and other unforeseeable circumstances beyond our control that significantly impede or render delivery impossible shall extend the delivery period for the duration of the impediment. The Customer's statutory rights remain unaffected.

§ 7 Retention of Title

(1) Until full payment of the purchase price has been made, the delivered goods remain the property of MCHI.

(2) Prior to full payment, the Customer is not entitled to pledge, transfer by way of security, or otherwise create third-party rights in the goods subject to retention of title.

§ 8 Product Presentation and Product Information

(1) We place great value on presenting our products as true to the original as possible. All product descriptions, photographs and other representations are prepared with the greatest possible care.

(2) Due to different screen, monitor and device settings as well as individual display settings, colours, contrasts and brightness may deviate slightly from the actual product. Such technically caused deviations do not constitute a material defect.

(3) The photographs shown on the product pages serve to present the product. The scope of delivery and the characteristics of the product are exclusively determined by the respective product description and the properties stated therein.

(4) Measurements, material compositions, weights and other product information are prepared with the greatest possible care. Minor deviations customary in the trade or due to production remain reserved, provided they are reasonable for the Customer and do not impair the contractual use of the goods.

(5) Where care instructions are provided on the products or the respective product pages, these must be observed. Damage caused by improper care, cleaning, storage or other improper handling does not give rise to any statutory warranty claims.

(6) Our products are intended exclusively for their proper use.

§ 9 Product Availability

(1) All offers are subject to availability, unless otherwise stated for a specific product.

(2) In particular in the case of limited collections, special editions or exclusive releases, there is no entitlement to a later re-production or renewed availability of a product.

(3) We reserve the right to remove individual products or collections from our range or to change product details at any time, provided that sales contracts already concluded are not affected.

§ 10 Discount Promotions and Vouchers

(1) Discount codes, promotional vouchers and other price promotions can only be redeemed within the respective stated promotional period and in accordance with the applicable terms of participation.

(2) Unless expressly stated otherwise, only one discount code may generally be redeemed per order.

(3) Payment in cash, interest, or subsequent crediting to orders already placed is excluded.

(4) Discount codes and promotional vouchers may not be sold, duplicated, published or used improperly.

(5) In the event of a full or partial return of an order, only the purchase price actually paid will be refunded.

(6) We reserve the right to change or terminate discount promotions or voucher systems early for an objective reason. Sales contracts already validly concluded remain unaffected.

§ 11 Intellectual Property and Trademark Rights

(1) The designation “MCHI” and the associated logo are registered as an EU word/figurative trademark with the European Union Intellectual Property Office (EUIPO).

(2) All content of our online shop, in particular logos, designs, graphics, photographs, product images, texts, product names, layouts and other creative elements are, to the extent legally protected, protected by copyright, trademark law or other industrial property rights.

(3) All rights to the aforementioned content belong exclusively to Meriem Lemouchi or the respective rights holders.

(4) Without our prior express written consent, the reproduction, editing, distribution, publication, making available to the public or other use of the aforementioned content beyond the statutory limits of copyright and trademark law is, in particular, prohibited.

(5) The purchase of a product does not give rise to any rights in the underlying designs, photographs, trademarks, logos or other intellectual property rights.

(6) We expressly reserve the right to pursue infringements of existing copyright, trademark or other protective rights under civil law and, where applicable, criminal law.

§ 12 Right of Withdrawal

(1) Consumers are generally entitled to the statutory right of withdrawal in the case of distance contracts.

(2) Details of the right of withdrawal, the conditions for exercising it and the model withdrawal form can be found in our separate withdrawal policy, which is available on our website in its respectively valid version.

(3) The statutory rights of the consumer remain unaffected by these Terms and Conditions.

§ 13 Statutory Warranty

(1) The statutory warranty rights of the Federal Republic of Germany apply.

(2) Please check the delivered goods immediately upon receipt for completeness, obvious defects and transport damage.

(3) We ask you, where possible, to report obvious transport damage directly to the delivery service and to inform us promptly at info@mchibrand.com. Failure to provide such notice has no effect whatsoever on your statutory warranty rights.

(4) Damage caused by improper use, improper care, natural wear and tear, unauthorised alterations or use other than as intended does not constitute a material defect within the meaning of the statutory warranty.

§ 14 Liability

(1) We are liable without limitation for damages resulting from injury to life, body or health caused by an intentional or negligent breach of duty.

(2) We are likewise liable without limitation for damages caused by intent or gross negligence, as well as under the provisions of the Produkthaftungsgesetz (German Product Liability Act).

(3) In the case of slightly negligent breach of material contractual obligations (cardinal obligations), our liability is limited to the foreseeable damage typical for this type of contract. Material contractual obligations are obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the Customer may ordinarily rely.

(4) Any further liability is excluded.

(5) The above limitations of liability also apply in favour of our legal representatives, employees and vicarious agents.

§ 15 Data Protection

The protection of personal data is important to us.

Information on the nature, scope and purpose of the processing of personal data, as well as on the rights to which you are entitled, can be found in our separate privacy policy, which is available on our website at any time in its respectively valid version.

§ 16 Consumer Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the Verbraucherstreitbeilegungsgesetz (VSBG, German Consumer Dispute Resolution Act).

§ 17 Applicable Law

(1) The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

(2) With respect to consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory statutory provisions of the state in which the consumer has their habitual residence.

§ 18 Final Provisions

(1) Should individual provisions of these Terms and Conditions be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

(2) The statutory provisions shall take the place of the invalid or unenforceable provision. The same applies in the case of a gap in the provisions.

(3) Amendments or additions to these Terms and Conditions must be made in text form, unless a stricter form is prescribed by law.

Version of these Terms and Conditions: September 2026

Last updated: September 2026